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FAQ



Is it safe to use my credit card on your website?

Shopping at OKÉAN Collection is safe. We process all sales through a secure Shopify Payments system. We also offer Paypal as an additional payment option. 

 

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, PayPal securely processed by Shopify Payment System. For security purposes, please do not include your credit card number in any email communication.

 

How do I find out my ring size?

For the most accurate result, we recommend stopping by any jewelry store to get your finger sized by a professional.

 

Is OKÉAN Collection jewelry nickel-free?

OKÉAN Collection jewelry is created in nickel free solid brass and plated with 14k gold.

 

How thick is gold plating on OKÉAN Collection rings?

OKÉAN Collection jewelry is plated with 2.5 microns of 14k gold.

 

How to take care of my OKÉAN Collection ring?

OKÉAN Collection designs are hand-crafted in solid brass and plated in gold. We strive for the highest production quality to ensure many years of wear.

To clean your ring, gently wipe the metal surface with a soft cloth, however, excessive polishing may rub off or scratch the plating.

Avoid direct contact with lotions, perfumes, and harsh soaps. Always remove your jewelry before swimming, working out, bathing and showering.  Excessive light, heat or moisture will shorten the lifetime of the ring.

 

Is your jewelry sustainably made?

Yes, we produce our jewelry partly locally in Toronto, Canada, while supporting a local family-owned business that adhered to sustainable practices, and partly through oversees suppliers that are pioneers in eco-friendly production and packaging.

 

Is your packaging sustainable?

OKÉAN Collection jewelry is carefully packed in a biodegradable, natural kraft paper tube, and mailed in a biodegradable mailer along with informational cards, which are printed on recycled paper.

 

Why my ring doesn’t look perfectly symmetrical and even?

OKÉAN Collection designs are carved by hand, in organic, nature-inspired style.

As each design is unique, slight variations in shape, size, and texture are expected.

 

When I order several rings, do they all packed together or in separate boxes?

If you are ordering several rings, each ring will arrive in its own biodegradable, natural kraft paper tube, sharing one mailer and product cards to limit waste.

 

I’m ordering your ring as a gift. Can I ask you to include a personalized card with my order?

Gladly! Handwritten cards are available upon request, please send us a message when you check out.

 

What do the symbols on the inside of the ring mean?

There are two symbols inside the ring: the round symbol is the “O” from OKÉAN Collection logo, it signifies that you’re holding an original OKÉAN Collection piece; the initials “AK” are the signature of the designer of the collection, Anat Kaplan, and signifies that the design was hand-sculpted by her.

 

If my ring breaks, would you repair it?

We will gladly repair jewelry that breaks during normal wear at no charge within one year of purchase. For rings damaged under extreme conditions or after a year, we’re still happy to help, however, charges may apply. Please email us at customerservice@okeancollection.com to initiate a repair return.

 

What is your exchange/return policy?

We’ll gladly exchange or credit your original method of purchase for any unworn items you are not completely happy with. Please email us at customerservice@okeancollection.com to initiate a refund or exchange. Items must be returned to OKÉAN Collection within 30 days of the shipping date in unworn condition (including original packaging). Shipping fees are non-refundable. Please refer to POLICIES at the bottom of the page for more details.

 

If you have any additional questions, feel free to email us at customerservice@okeancollection.com.

 

When inquiring about an order that was placed, please reference your order number.