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Shipping Info

SHIPPING POLICY

For a limited time, we’re happy to offer free Canada Post shipping on all orders worldwide.

Please note that Canada Post (DHL) will not deliver to P.O. Boxes.

 

Standard Shipping is FREE worldwide with no minimum order requirements:

Canada and Continental US - 5-12 business days

Other countries (depending on the country) - 12- 20 business days.

Canada and US shipments are sent via Canada Post.

International Shipments are sent via Canada Post International.

 

Expedited Express Shipping is sent via DHL:

Continental USA and Canada - $20.00 US – 1-2 business days.

Expedited Express Shipping International - $35.00 US – 3-5 business days.

 

Processing and delivery times

Please note that shipping time refers to delivery time only. Please allow 48 hours for processing.

While most orders are ready for shipping within 2-3 days, some orders take additional time.

In-stock orders are usually shipped within 2-3 business days, however, please allow up to 2-4 weeks for order fulfillment and delivery. OKÉAN Collection cannot always guarantee the availability of products. If you have ordered an item that is on backorder, you will be notified by email. If you ordered several rings and one is not available at the moment, the order will be held until all the items are ready to be shipped. In this case, you will be notified by email as well.

In an effort to curb unnecessary waste, OKÉAN Collection issues purchase receipts solely by email unless otherwise requested. Please retain a copy of your electronic invoice for your records.

Orders are processed, shipped and delivered Monday through Friday.

All orders placed on Saturday, Sunday or on a national holiday, will be processed the following business day. All orders placed after 1 pm ET will begin processing the following business day. We reserve the right to hold orders for verification. All orders billed and/or shipped outside of the continental United States, Hawaii or Alaska must have the same billing and shipping address.

Packaging

OKÉAN Collection jewelry is carefully packed in a stylish biodegradable natural Kraft paper tube and mailed in a biodegradable mailer along with informational cards, which are printed on recycled paper. If you are ordering several rings, each ring will arrive in its own tube, but share a mailer and product cards to limit waste. Handwritten gift cards are available upon request, please send us a message when you check out.

Tracking your order
As soon as your order ships out, we will email you a tracking number, and you’ll be able to check the status of your order every step of the way.

International Shipping Taxes and Duties
All orders shipped outside of Canada may be subject to additional charges based on the end country's taxes, tariffs, and duties. These fees, as well as customs processing time, are not associated with OKÉAN Collection Inc. Customs fees and duties are to be paid by the recipient upon delivery,